Olark was founded in 2009 with a vision to make the web a more human and friendly place to do business.
Since then, we've become a profitable $6 million/year business thanks to our award-winning customer service. Now we're offering this course — the first in a series — to help your team do the same.
Students in this course will not only master modern customer service best practices, but will also understand the "why"s — from business strategy to psychological science — underlying recommended approaches and techniques.
The material we cover is highly relevant for new customer service agents, and is also valuable for senior CS'ers looking to level up their strategic thinking.
This course is not a replacement for role specific training; rather, it is designed to give customer service employees at all organizations a deeper understanding of what makes great customer service, and why.
By the end of this course, students will be able to:
Persuasively show why CS is more than a “cost center”
Adopt (and instill in others) a winning CS mindset
Take a scientific approach to service excellence
Think critically about service interactions
Use proven techniques for making customers happy
Throughout the course, students will complete hands-on exercises designed to get them thinking about how they can apply what they've learned in their current roles.
The course culminates in a final project that asks students to write a detailed action plan for improving customer service practices in their company.
Money Back Guarantee
If you’re not happy with a course, no problem. Email us within 30 days after
you start a course, and we’ll provide a full refund, no questions asked.